Gaming on pk lock should always be fun — never stressful, never harmful. This page gives every player in Bangladesh the tools, knowledge, and support they need to keep their gaming healthy and in check.
At pk lock, responsible gaming is not a checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a gaming environment that is fair, transparent, and safe. That means giving you real tools to manage your play, not just a page of warnings that nobody reads.
Gaming is entertainment. It is meant to be enjoyable, exciting, and social. The moment it starts to feel like an obligation, a way to recover losses, or a source of stress, something has gone wrong — and pk lock wants to help you catch that early. This page explains the responsible gaming tools available on pk lock, how to use them, and where to get help if you need it.
We also take our responsibility seriously when it comes to protecting vulnerable players. pk lock uses automated monitoring to identify patterns of play that may indicate a problem, and our support team is trained to handle these conversations with care and confidentiality.
Responsible gaming means playing within your means, for fun, with full awareness of the risks involved. It means setting a budget before you start and sticking to it. It means treating losses as the cost of entertainment — not as debts to be chased. And it means knowing when to stop.
Problem gambling is a recognised condition that can affect anyone, regardless of income, age, or background. It develops gradually, which is why early awareness is so important. pk lock encourages all players to check in with themselves regularly and to use the tools on this page proactively — not just when things have already gone wrong.
Important: Gambling should never be used as a way to make money, solve financial problems, or escape from stress. If you find yourself gambling for these reasons, please use the self-exclusion tool or contact our support team immediately at [email protected].
Here are the habits that pk lock recommends every player build into their gaming routine:
Problem gambling can be hard to spot in yourself. The signs often develop slowly and can be rationalised away. pk lock encourages you to be honest with yourself when reviewing the questions below. If you answer "yes" to three or more, we strongly recommend using the self-exclusion tool or speaking to our support team.
Answer honestly. Three or more "yes" answers is a signal to seek support.
Do you spend more money on gaming than you originally planned?
Do you feel restless or irritable when you try to cut down or stop gaming?
Have you tried to win back money you lost by playing more?
Do you hide your gaming activity from family or friends?
Has gaming ever caused you to miss work, study, or important responsibilities?
Do you borrow money or sell things to fund your gaming?
Do you feel anxious, depressed, or guilty after a gaming session?
Do you think about gaming when you are doing other things?
Need to talk? Contact our support team at [email protected] — all conversations are confidential.
pk lock provides a full suite of responsible gaming tools that you can activate directly from your account settings. These tools are designed to put you in control — and once set, some of them require a cooling-off period before they can be reversed, so they actually work when you need them most.
| Tool | What It Does | How to Activate | Cooling-Off Period |
|---|---|---|---|
| Deposit Limit | Caps the amount you can deposit per day, week, or month | Account Settings → Limits | Increases take 7 days; decreases are immediate |
| Loss Limit | Stops play once your net losses reach a set amount | Account Settings → Limits | Increases take 7 days; decreases are immediate |
| Session Time Limit | Logs you out automatically after a set period of play | Account Settings → Limits | Immediate effect |
| Reality Check | Sends a pop-up reminder showing how long you have been playing | Account Settings → Notifications | Immediate effect |
| Cool-Off Period | Temporarily suspends your account for 24 hours to 6 weeks | Account Settings → Take a Break | Cannot be reversed during the chosen period |
| Self-Exclusion | Permanently closes your account for a minimum of 6 months | Contact support or Account Settings → Self-Exclude | Minimum 6 months; 30-day review before reinstatement |
How to set limits: Log in to your pk lock account, go to Account Settings, and select the Responsible Gaming section. All tools are available there. If you need help activating any tool, contact [email protected] and our team will assist you within minutes.
Self-exclusion is the strongest responsible gaming tool available on pk lock. When you self-exclude, your account is suspended, all marketing communications are stopped, and you will not be able to log in or create a new account during the exclusion period. Here is how to do it:
Go to pk lock login and sign in with your registered mobile number and password.
Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section within your account settings. All limit and exclusion tools are listed here.
Select "Self-Exclude", choose your exclusion period (minimum 6 months), and confirm your decision. The exclusion takes effect immediately.
If you cannot access your account or need immediate assistance, email [email protected] with the subject line "Self-Exclusion Request" and our team will action it right away.
Responsible gaming at pk lock goes beyond tools — it is built into how the platform works every day.
pk lock verifies the age of every player during registration. No one under 18 can open an account. Our KYC process cross-checks identity documents to enforce this without exception.
pk lock's platform automatically flags unusual patterns — such as rapid increases in deposit frequency or session length — and triggers a responsible gaming check-in for the player.
Players who have set responsible gaming limits or are in a cool-off period are automatically removed from all promotional communications. You will not receive bonus offers while your limits are active.
Your full gaming history — including session duration, amounts wagered, and net results — is available in your account dashboard at any time. Transparency is the first step to awareness.
Every member of the pk lock support team is trained in responsible gaming conversations. If you reach out about a gaming concern, you will be met with empathy, not judgment — and practical help.
Cool-off periods and self-exclusions on pk lock cannot be cancelled mid-period. This is intentional — it means the tool works even when the urge to return is strong. Your future self will thank you.
Every pk lock player has access to these tools — free, instant, and effective.
Set daily, weekly, or monthly deposit caps. Reductions apply immediately; increases take 7 days to protect you from impulse decisions.
Define the maximum you are comfortable losing in a given period. Once reached, pk lock stops your session automatically.
Set a maximum session length. When your time is up, pk lock logs you out — no override, no "just five more minutes".
Close your account for a minimum of 6 months. All marketing stops, all access is blocked, and reinstatement requires a 30-day review.