At pk lock, your personal data belongs to you. This policy explains exactly what information we collect, why we collect it, how we use it, and the rights you have over it — written in plain language for every player in Bangladesh.
This Privacy Policy explains how pk lock ("we", "us", "our") collects, uses, stores, and protects the personal information of players who use the pk lock platform. It applies to all players accessing pk lock from Bangladesh and to anyone who contacts us through any channel.
By registering an account on pk lock, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your personal data as described here. This policy should be read alongside the pk lock Terms and Conditions.
Short version: pk lock collects only the data it needs to run your account and process your payments. Your data is never sold to advertisers or third-party marketers. You can request access to, correction of, or deletion of your data at any time by contacting [email protected].
pk lock is committed to protecting the privacy of every player on the platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how your data is handled. This Privacy Policy is written in plain language because we believe every player in Bangladesh deserves to understand exactly what happens to their personal information when they use pk lock.
We collect only the data we genuinely need. We store it securely. We use it only for the purposes described in this policy. And we give you clear, practical ways to exercise your rights over it. That is the pk lock approach to privacy — straightforward, honest, and player-first.
pk lock collects the following categories of personal data:
| Category | Examples | Required? |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Yes — for account verification |
| Contact Data | Mobile number, email address | Yes — for account communication |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Yes — for deposits and withdrawals |
| Gaming Data | Game history, bet amounts, session duration, bonus usage | Yes — for account management |
| Technical Data | IP address, device type, browser, operating system | Yes — for security and fraud prevention |
| Usage Data | Pages visited, clicks, time on site, referral source | Optional — for platform improvement |
| Communications Data | Support chat logs, emails sent to pk lock | When you contact us |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or responsible gaming obligations.
pk lock collects your personal data through the following means:
pk lock uses your personal data for the following purposes:
Legal basis: pk lock processes your personal data on the basis of contractual necessity (to operate your account), legal obligation (KYC and AML compliance), legitimate interests (fraud prevention and platform security), and — where applicable — your explicit consent (marketing communications).
pk lock does not sell your personal data to any third party. We do not share your data with advertisers, data brokers, or marketing companies. Your information is shared only in the following limited circumstances:
All third parties who receive data from pk lock are contractually required to handle it securely and use it only for the specific purpose for which it was shared.
pk lock uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how the site is used. A cookie is a small text file stored on your device when you visit pk lock.
The types of cookies pk lock uses include:
You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the pk lock platform. pk lock does not use third-party advertising cookies.
pk lock takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.
Your role in security: pk lock's security measures are only effective if you also protect your account. Use a strong, unique password for your pk lock account and never share your login credentials with anyone. If you suspect your account has been compromised, contact [email protected] immediately.
pk lock retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business purposes.
When data is no longer required, pk lock deletes or anonymises it securely. You may request early deletion of your data subject to the legal retention requirements described above.
As a pk lock player, you have the following rights over your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Request a copy of all personal data pk lock holds about you.
Ask us to correct any inaccurate or incomplete data on your account.
Request deletion of your personal data, subject to legal retention requirements.
Ask pk lock to limit how your data is processed in certain circumstances.
Receive your data in a structured, machine-readable format for transfer elsewhere.
Object to processing based on legitimate interests, including direct marketing.
pk lock is strictly for players aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a minor has registered an account on pk lock, we will close the account immediately and delete all associated personal data.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. If you believe a minor has registered on pk lock, please contact us immediately at [email protected].
pk lock may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised. For significant changes, we will notify you via email or an in-platform notification before the changes take effect.
Your continued use of pk lock after any update to this Privacy Policy constitutes your acceptance of the revised version. We recommend reviewing this policy periodically to stay informed.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way pk lock handles your personal data, please get in touch with our privacy team:
Response time: pk lock aims to respond to all privacy-related requests within 30 days. For urgent matters such as suspected account compromise, please use live chat for the fastest response.
Here is what pk lock's commitment to data protection looks like in practice.
Every piece of data you send to pk lock — from your login credentials to your payment details — is protected by 256-bit SSL encryption. Nobody intercepts your information in transit.
pk lock has never sold player data to advertisers, data brokers, or any third party for commercial gain. Your personal information exists on pk lock to serve you — full stop.
Identity verification on pk lock is handled by certified providers. Your documents are checked, verified, and then stored securely — never shared beyond what is legally required.
Deposits and withdrawals via bKash, Nagad, and Rocket are processed through encrypted channels. pk lock never stores your full mobile money PIN or account password.
Access, correct, or delete your personal data at any time. pk lock processes all data rights requests within 30 days — no bureaucratic runaround, no unexplained delays.
Signed up for pk lock promotions and changed your mind? Unsubscribe from marketing emails with a single click. We will never send you promotional content against your wishes.